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FAQs

How old do you have to be to Skate on the Rink?
To skate on our rinks you have to be at least 3 years old. Skaters aged between 3 and 12 are classed as children and must be accompanied by an adult (18+). A ratio of 1 child to 5 adults will be accepted. You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

If I’m a novice, is there any help available or are there any Skate aids?
Our Ice Skate Marshalls are there to monitor safe skating and will assist when possible if you are a novice. We do have Skate Aid penguins available for young children. These cannot be pre-booked so please arrive early at the session to hire one. They are £5 each to hire and are available from the Skate Exchange area. PLEASE NOTE – These are limited in number and availability at the rink, subject to business levels and we cannot guarantee their availability.

Can I bring my own skates?
Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Ice is not responsible for your skates, shoes or property when skating at our rinks. Lockers are available for private property, at a small charge in the skate exchange area if you are skating. There is no reduction in price if you bring your own skates.

How long is the session on the ice for?
Sessions last for one hour including 15 minute end time to remove skates. Please arrive at the Skate Exchange at least 15 minutes before you session time to allow ample time to put your skates on and store belongings.

Should I pre-book a session or can I turn up on the day?
We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets can be printed at home from the online system. This will guarantee your selected session time. The Box Office on site is open daily, although will have varying lengths of queue at peak times. Tickets can be purchased for future sessions at the Box Office in addition to the website.

Will I get wet when skating on the rink?
On all outdoor ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink. As the rinks are open-air, rain or snow is also a possibility so please wrap up warm in appropriate outdoor clothing, with hats, gloves and scarves! It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.

Is there a spectator area?
Yes we have an adjoining spectator decked area and viewing platform at our ice rinks. This is not a covered area so please also wrap up warm!

Do I have to pay to be a spectator?
It is FREE! Spectators do not have to pay to access the decked viewing areas.

If I cannot make it to my booked session, will I get a refund?
Unfortunately, we cannot offer any refunds for non-attendance. Where it is possible, we will try to accommodate you in another session, this will be subject to availability and ticket category.

If the weather is very poor, will I be able to skate?
Usually the outdoor ice rink is open in all weathers. Our advanced cooling equipment keeps the rinks frozen and operational in most weathers. In the unlikely event that extreme weather conditions force us to close the rink we will arrange for you to book into an alternative session. Our manager will make this decision in the interests of your safety. No refunds will be given.

Where are you!?
The Tower of London Ice Rink, London, EC3N 4AB

Can I park at the Ice Rink?
There is no parking at the Tower of London. The nearest coach and car park is situated on Lower Thames Street and is a 2-minute walk to the main entrance.

The car park has both lift and stairs. Pedestrian walkways are clearly marked and show the direction of exit to the Tower of London and pay machines.

Disabled provision: There are several clearly marked bays.

Is there somewhere to buy food and drinks at the rink before or after skating?
Yes, there is an Ice Café / Bar adjacent to the rink, serving a selection of hot and cold drinks and food.

Can I skate on Christmas Day?
Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Is there wheelchair access?
Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a carer to accompany you on the rink. If you have already paid for the carer to skate don’t worry! Just head to the box office on the day and we’ll issue you a refund.

Are there toilets at the ice rink?
Yes there are toilets available

Can I change my booking?
Yes this is possible, please do it as early as possible because it needs to be minimum 24 hours before your session starts. Changes must be by emailing hello@toweroflondonicerink.co.uk. All changes are subject to availability and if changing from off peak to peak, then difference must be paid.

How can I book?
You can book online through our website. Then when the event is up and running you will be able to book in person at our box office on site.

I think I have booked online… what next?
You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket as PDF which you can bring as confirmation either in paper or just on your phone.

Pretty sure I paid but can’t see this email you’re chatting about?
Ok first just check your spam mailbox. Not there? Just drop us an email hello@toweroflondonicerink.co.uk or even better pop in and see us. We can look up your reference number or even last name and find your booking for you.

Where can I store my luggage whilst I skate?
We will have a cloakroom/lockers to store bags and shopping whilst you skate at £2 per Locker (non refundable).

I am really excited to book a special occasion at the Tower of London Ice Rink, do you cater for parties?
Absolutely! We have an automatic discount of 10% off if you have over 10 people.

Should you want to go all out and take over the entire rink or organise a package deal please contact hello@toweroflondonicerink.co.uk

I have further questions that have not been answered here…
No problem, we are continually updating this page as we go.

Alternatively give us an email at hello@toweroflondonicerink.co.uk